Privacy Policy
This notice explains what Guidellor collects when you use our websites and services, why we use it, who may process it, and the choices available to you.
Effective: 22 July 2026
Information we collect
Depending on the service, this may include:
- contact details, such as your name, email address, phone number, city and WhatsApp number;
- education details, including grade, curriculum, subjects, marks, test scores, activities, intended major, destinations, budget and application timing;
- documents or links you submit for an essay review, and information you include in messages or intake forms;
- payment and transaction references. Card details are entered directly with the payment provider and are not stored by Guidellor;
- basic technical information needed for security, such as an IP address used for short-term rate limiting on Match.
How we use it
- to respond to inquiries, arrange consultations and provide counseling, Pathways, Match or essay-review services;
- to create directional university-fit evaluations and prepare reports;
- to manage orders, payments, delivery, support and service records;
- to prevent misuse, troubleshoot problems and protect our services;
- to meet legal obligations and establish or defend legal rights.
We only send optional promotional follow-up where you have agreed or where applicable law otherwise permits it. You may ask us to stop at any time.
Service providers and sharing
We share information only when needed to operate a service, follow your instructions, protect users or comply with law. Providers may include WhatsApp/Meta for messages, Google services for submitted document links, FormSubmit for selected website-form delivery, Stripe for payment processing, hosting and email providers, and Anthropic for AI-assisted Match content. Each provider processes information under its own terms and privacy practices, and information may be handled outside your country.
We do not sell or rent personal information. We may disclose information if required by law, to protect someone from harm, or as part of a legitimate business transfer subject to appropriate safeguards.
Match and AI-assisted services
Match combines the profile you enter with Guidellor's reference data and AI-assisted text generation. Its chance bands are directional guidance, not an official probability or a decision by any university. Avoid entering passwords, identity documents, medical details or other information that is not requested.
Retention and security
We keep information only for as long as reasonably needed to provide the service, maintain necessary business records, resolve disputes and comply with law. Retention periods vary by record type. We use reasonable organizational and technical controls, but no internet transmission or storage method can be guaranteed completely secure.
Students and families
Our services often concern school-age students. A student who is below the age at which they can legally consent to data processing in their country should use the service with a parent or guardian. Parents and guardians should remain involved in service choices, payments, document sharing and material application decisions. Please do not submit information about another person without authority to do so.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete your information, object to or restrict certain use, withdraw consent, or request a portable copy. Withdrawing consent does not affect processing already carried out. We may need to verify your identity and may retain information where law requires it.
Contact us
For a privacy request or question, email connect@guidellor.com. Describe the service you used and the email or phone number associated with your request so we can locate the relevant record.
Changes to this notice
We may update this policy when our services or legal obligations change. The effective date at the top shows the latest published version. Material changes will be highlighted where reasonably practical.